FAQ
How long does shipping take?
Orders are typically processed within 7-14 business days. Delivery times vary depending on your location and selected shipping method. You will receive a tracking number once your order has been shipped.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking information. You can use the tracking link to monitor your shipment in real time.
Are your products suitable for sensitive skin?
Our formulas are designed to be gentle and effective. However, we recommend performing a patch test before using any new skincare product, especially if you have sensitive skin.
How do I choose the right product for my skin?
Each product page includes detailed descriptions, benefits, and usage instructions. If you need personalized recommendations, please contact our support team.
What should I do if my package arrives damaged?
Please contact us within 48 hours of delivery and include photos of the damaged package and products. We will work quickly to resolve the issue.
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us directly. We aim to respond within 24 business hours.