Refund Policy
Return & Refund Policy
At LyraGlow™, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
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Be in the same condition as received
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Be returned in its original packaging
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Include proof of purchase or order confirmation
Please note that customers are responsible for return shipping costs to our return facility.
How to Start a Return
Before sending any item back, please contact our support team at:
Once your return request is approved, we will provide detailed instructions on where and how to send your package.
Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you received the wrong product, contact us as soon as possible at support@lyraglows.com. Our team will review the issue and work quickly to make it right.
Non-Returnable Items
Unfortunately, we cannot accept returns for purchases made using gift cards.
Exchanges
The fastest way to receive a replacement product is to return your original item and place a new order once your return has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification.
To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact our customer care team:
We're always happy to help.