Shipping Policy
Shipping Policy
Last Updated: June 2026
At LyraGlow™, we are committed to delivering your order safely and efficiently, no matter where you are in the world.
Free Worldwide Shipping
We proudly offer FREE worldwide shipping on all orders.
There are no hidden shipping fees or additional delivery charges at checkout. We work with trusted logistics partners to ensure your order arrives safely and as quickly as possible.
Delivery Times
Estimated delivery times:
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United Kingdom: 8–14 business days
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United States: 8–14 business days
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Canada: 8–14 business days
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Australia: 8–14 business days
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Europe: 8–14 business days
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Rest of the World: 8–14 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, local postal services, weather conditions, or other factors beyond our control.
Order Processing
Orders are typically processed within 1–3 business days before shipment.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Order Changes & Cancellations
We begin processing orders quickly to ensure timely delivery.
If you need to modify or cancel your order, please contact us as soon as possible at:
While we will do our best to assist, we cannot guarantee changes or cancellations once your order has entered processing or shipment preparation.
Order Tracking
Once your order ships, you will receive an email containing a tracking link.
Tracking information may take several days to update after shipment, depending on the carrier and destination country.
Customs, Duties & Import Taxes
For international orders, customs duties, import taxes, VAT, or other local fees may be charged by your country's customs authority.
These charges are determined by local regulations and are the responsibility of the customer.
LyraGlow™ has no control over customs fees and cannot predict their amount.
By placing an order, you acknowledge that you are responsible for complying with your country's import requirements and any associated charges.
If a shipment is delayed, returned, refused, or abandoned due to unpaid customs fees or failure to comply with local import regulations, LyraGlow™ cannot be held responsible for resulting delays or losses.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost in transit, or arrives damaged, please contact our support team.
We will work with the shipping carrier to investigate the issue and help find the best possible solution.
Need Help?
If you have any questions regarding shipping, delivery, or order tracking, our customer support team is here to help.
LyraGlow™ Customer Support
Email: support@lyraglows.com
We strive to respond to all inquiries as quickly as possible.